Client: Major OEM

Fleet Size: 10,000+ vehicles

Results:

• Reduced pool fleet by 38%

• Increased garage operations productivity by 50% or $280k savings per year

• Reduced repair processing time resulting in $1.2m annually

Background:

• Low productivity of garage staff

• Preventative maintenance and repair coordination was inconsistent

• Numerous vendors driving up cost

• Excess pool fleet, due to extensive repair downtime

How we did it:

• Implemented process improvement

• Outlined new policies and procedures

• Established monthly key performance indicators (KPIs)

• Modified employee training program and off line technical support process