Client: Major OEM
Fleet Size: 10,000+ vehicles
Results:
Reduced pool fleet by 38%
Increased garage operations productivity by 50% or $280k savings per year
Reduced repair processing time resulting in $1.2m annually
Background:
Low productivity of garage staff
Preventative maintenance and repair coordination was inconsistent
Numerous vendors driving up cost
Excess pool fleet, due to extensive repair downtime
How we did it:
Implemented process improvement
Outlined new policies and procedures
Established monthly key performance indicators (KPIs)
Modified employee training program and off line technical support process